1. SELLER IDENTIFICATION

These terms and conditions govern the purchase of products and services through santaroaster.com.

The seller is:

IDEAS DEL CAFÉ 2018 S.L.
NINO: B93627834
Address: 22 Trinidad Grund Street, 29001 Málaga, Spain
Email: ideasdelcafe2018@gmail.com

2. PURPOSE

These terms and conditions govern purchases made by users through the Santa Roaster online shop.

Through the website, the following can be marketed, amongst others:

• Cafe.

• Coffee accessories and related products.

• Subscriptions.

• Courses and training.

• Workshops and other coffee-related activities.

Placing an order implies acceptance of these terms.

3. PURCHASING PROCESS

To make a purchase, the user must select the products or services they wish to acquire, add them to the basket and complete the checkout process indicated on the website.

Before finalising the order, the user will be able to check and modify the entered details.

The order shall be considered placed when the user completes the checkout process and receipt of the order is confirmed.

The data controller may contact the user whenever necessary to resolve issues relating to the order.

4. PRICES

The prices of the products and services shall be those indicated on the website at any given time.

Unless expressly indicated otherwise, prices shall include legally applicable taxes.

Delivery charges, where applicable, will be shown during the checkout process before finalising the order.

The account holder may modify the prices at any time. The modifications will not affect orders that have already been confirmed.

5. PAYMENT METHODS

The website may offer different payment methods, including:

• Bank card.

• Stripe.

• PayPal.

• Apple Pay.

• Other methods that can be incorporated into the website.

Payment systems can be managed by specialised external providers.

The data controller shall not be liable for any incidents arising from the operation of third-party payment platforms, without prejudice to the rights applicable to the consumer under the relevant legislation.

6. DELIVERIES

Orders may be shipped to Spain and Portugal, within the coverage areas available at any given time.

The specific delivery conditions, including costs and estimated delivery times, will be shown during the checkout process where applicable.

Delivery times may be affected by circumstances beyond the owner's control, including logistical incidents, force majeure or issues arising from the courier company.

In the event of significant delays, the customer may contact customer service via:

ideasdelcafe2018@gmail.com

7. DELIVERY

The order will be dispatched to the address provided by the customer during the checkout process.

The customer shall be responsible for correctly providing the necessary details for delivery.

In the event of absence, inability to deliver or incorrect details provided by the customer, the conditions established by the transport company may apply.

8. RIGHT OF CANCELLATION

Where legally applicable, the consumer shall have the right to withdraw from the purchase within the period established by current regulations, without needing to justify their decision.

The general withdrawal period shall be 14 calendar days, unless the law establishes another time limit.

The period will begin to run, in the cases provided for by law, from the receipt of the product.

The exercise of the right of withdrawal must be communicated unequivocally to:

ideasdelcafe2018@gmail.com

The consumer must return the products within the legally established period.

Return shipping costs shall be borne by the consumer where permitted by regulations and where they have been informed of this in advance.

9. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal shall not apply in those cases expressly excluded by current legislation.

In particular, exceptions may apply to certain products which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly, as well as to personalised products or those that have been unsealed after delivery, where such an exception is legally applicable.

In the case of services or training courses, specific rules may apply depending on whether the provision of the service has begun with the consumer's consent before the withdrawal period has expired.

10. SUBSCRIPTIONS

When the customer takes out a subscription, this may involve recurring charges in accordance with the option selected during the checkout process.

Before completing the contract, the customer will be informed of the corresponding frequency and price.

The customer may request the cancellation of their subscription by following the procedure enabled on the website or by contacting:

ideasdelcafe2018@gmail.com

Cancellation will prevent future renewals in accordance with the terms of the subscribed plan.

Orders or charges already placed shall be governed by the terms and conditions applicable at the time they were entered into, without prejudice to the statutory rights of the consumer.

11. TRAINING COURSES AND WORKSHOPS

The specific conditions of each course, training session or workshop, including date, duration, content, format and price, shall be those indicated on the corresponding service page.

The reservation of a space will be subject to existing availability.

The specific cancellation and refund conditions for each training course may be indicated during the booking process.

When training is contracted as a service that begins before the legal cooling-off period expires, the customer must give the legally required consent, where applicable.

12. DEFECTIVE OR NON-CONFORMING PRODUCTS

The consumer shall be entitled to the guarantees and remedial measures provided for by applicable legislation in the event of a lack of conformity of the products.

If the customer receives a defective, damaged or incorrect product, they must contact:

ideasdelcafe2018@gmail.com

It is recommended to provide information about the order and, where helpful, photographs of the product or packaging.

13. RETURNS AND REFUNDS

Where a refund is due, it shall be made using the same payment method used for the purchase, unless the consumer expressly agrees to a different method.

The refund will be made within the timeframes established by applicable regulations.

Nothing in these conditions shall limit the statutory rights granted to the customer by consumer legislation.

14. PRODUCT AVAILABILITY

Product availability will be indicated on the website where possible.

Should an acquired product exceptionally not be available, the holder shall inform the customer and proceed in accordance with the law, including, where applicable, the refund of the amounts paid.

15. USER RESPONSIBILITY

The user undertakes to provide correct and truthful information during the purchasing process.

The user shall be responsible for safeguarding their account access data, where applicable, and for reporting any unauthorised access.

16. CUSTOMER SERVICE

For queries relating to orders, products, training, returns or any other matter relating to the purchase, the customer may contact us via:

ideasdelcafe2018@gmail.com

17. DATA PROTECTION

The processing of personal data relating to purchases and contracting will be carried out in accordance with the Privacy Policy published on the website.

18. APPLICABLE LEGISLATION

These conditions shall be governed by Spanish law.

In consumer relations, any dispute shall be resolved before the bodies and courts that have jurisdiction in accordance with applicable legislation, while respecting the rights corresponding to the consumer.

Last updated: August 2026.